ePA Solution Case Study: Discover How This Health Plan Decreased Their PA Phone Volume by 44%

From Agadia’s Case Study Collection

PAHub Logo

The Client:

A Health Plan that is part of an integrated Health System specializing in patient centric care is receiving and processing their prior authorization requests via fax in Agadia’s Prior Authorization solution, PAHub, with some ePA solution requests delivering through Agadia’s Self-Service PA portal, PromptPA.

The Challenge/Business Need:

  • Faster turn around time for cases
  • Ability to quickly and efficiently deliver imperative information to providers
  • Creating provider awareness for when a PA is required

Solutions Provided:

  • Implementation of PAHub’s web service ePA functionality.

Go Live: PAHub: Apr 2015

PromptPA: Nov 2016

ePA: Dec 2018

From Agadia’s Case Study Collection


20% Case volume increase with fewer FTEs

Decreased PA fax volume by 44%

50% Decrease in PA phone volume

ROI of 1.43


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