A Health Plan that is part of an integrated Health System specializing in patient centric care is receiving and processing their prior authorization requests via fax in Agadia’s Prior Authorization solution, PAHub, with some ePA solution requests delivering through Agadia’s Self-Service PA portal, PromptPA.
The Challenge/Business Need:
- Faster turn around time for cases
- Ability to quickly and efﬁciently deliver imperative information to providers
- Creating provider awareness for when a PA is required
- Implementation of PAHub’s web service ePA functionality.
Go Live: PAHub: Apr 2015
PromptPA: Nov 2016
ePA: Dec 2018
From Agadia’s Case Study Collection
20% Case volume increase with fewer FTEs
Decreased PA fax volume by 44%
50% Decrease in PA phone volume
ROI of 1.43